Shipping & Returns
Returns
Return shipping to Kadura Warehouse in Brisbane is to be arranged and paid for by the customer.
You acknowledge that once the skirting has been fixed to a surface, you shall be deemed to have accepted the skirting. Kadura shall not be liable for the cost of removing skirting that has been fixed.
If for some reason the items in your order are damaged, incorrect or faulty, Kadura will arrange return shipping and replacement of the affected skirting. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to make our service better in the future.
To be eligible for an exchange you must be the full paying customer. If you did not purchase the items, you are not eligible for an exchange. A receipt or proof of purchase is also required. All returns for exchange must be for the entire quantity of items from the initial order. Partial returns, spares and leftover skirting will not be accepted for return or exchange.
There is a 15% restocking fee on any exchange.
Products
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Supply of Products
It is your responsibility to check your order at the time of purchase and delivery within two (2) business days, including but not limited to: the dimensions, quality, quantity and any other detail shown on any orders. Each skirting should be checked before being installed. Installation of the skirting constitutes acceptance. No claims will be entertained after installation. Measurements and quantities must be thoroughly checked before purchase is finalised.
It is the responsibility of the customer to check the accuracy of the quantity of product, prior to completing your order. No responsibility will be accepted by Kadura for damage which occurs from installation.
Delivery of Skirting
In purchasing products, you agree to accept delivery of those products. If you are not able to accept delivery you must advise Kadura before a delivery is attempted. Any additional fees or charges as a result of failed delivery attempts or redelivery made by couriers will be passed on to the purchaser at full price.
Kadura will use reasonable endeavours to deliver goods to you on the estimated delivery date (and within 12 business days) during Kadura’s normal business hours of 9am-5pm, Monday to Friday. Kadura does not guarantee that delivery will be made within the delivery date and Kadura will not be liable for any delay to the extent that such delay is due to causes beyond its control, including (but not limited to) its manufacturing, shipping or delivery delays, strikes, and other acts of God.
Claims made for: incorrect supply, short supply; or goods damaged in transit; or any discrepancies with regards to an invoice must be made within two (2) business days of the delivery date, otherwise they will not be considered. For goods damaged in transit or delivery we require photographic evidence before we can commence replacing said damaged goods.
All deliveries are dispatched on pallet(s) and are delivered kerbside at the specified address by one of our nominated shipping companies and subject to their standard terms. Suitability of kerbside drop-off location and associated permission to use that area are the responsibility of the purchaser. Once skirtings are delivered to the kerbside, they become the sole responsibility of the purchaser. For smaller orders, it is at the discretion of the courier should they choose to deliver beyond the kerbside i.e. to a residential address doorstep, apartment building or similar.
You will be notified once your order has been dispatched from our warehouse, outlining further information on your delivery and any tracking that is available. If the nominated, delivery company attempts to deliver your skirting and they are rejected, you will be invoiced by Kadura for any costs associated with the re-delivery of your tiles at a later date. Kadura reserves the right to request the hold off of any re-delivery until associated delivery fees are paid for by you.
What to do when your delivery arrives
Inspect your delivery for damage. Your order should arrive securely wrapped in white film with gluts intact.
If this is not the case, please take a photo and contact us immediately.
Inspect your skirting:
Verify: The profile and size match your order.
Count: The quantity of the skirting match your order.
Inspect: All skirting for defects or damage.
If defects or damage have occurred, we will gladly EXCHANGE or REPLACE them in accordance with our Returns & Exchanges policy below.
All claims must be notified to sales@kadura.au within two (2) business days of delivery being made.
Include detailed photos that are required for insurance purposes.